Provident Metals is an online gold and silver bullion dealer. They are a subsidiary of Provident Precious Metals, LLC. Founded out of Dallas, TX in 2008 to provide a secure online environment for customers to purchase precious metals, this company prides itself on the services they provide.
Products can be purchased through the website, at trade-shows, and also via their toll-free telephone number. They provide international and domestic bullion, numismatic coins, and currency. Metals offered are gold, silver, platinum, palladium, and copper.
Provident Metals Review: Pros of Provident Metals
Provident provides an informative website for customers and non-customers alike. They believe that informed consumers are the key to their business success. The website is easy to navigate, find what you are looking for, and to place an order. They offer competitive rates and bulk discounts for larger quantities of bullion. Packages are fully insured, in case of loss.
Their large inventory of bullion, coins, and currency keeps customers coming back for more. Customers report competitive pricing, comparable to other dealers. Many customers have also been impressed with their product packaging.
Many customers also appreciate the Better Business Bureau Accreditation status that this company has, as well as the fact that they provide precious metals IRA rollovers. Provident Metals has consistently maintained an A rating with the BBB. To date no government actions or law suits have been filed against them.
Provident Metals Review: Cons of Provident Metals
However, there are some drawbacks to this company that potential customers may want to consider. Many consumers have reported delivery issues. This can be quite disconcerting, especially when dealing with a precious metals company.
Although they do have their BBB accreditation, they lack a profile on Trustlink, as well as BCA. Many customers have voiced concerns about the lack of information online about the company’s owners and management. Online there is a lack of reviews and testimonials from current and previous customers, leaving many potential customers wondering why.
There are also scaled fees for IRA administration and storage fees. Some customers have complaints about the amount of time it takes to receive an order. There have been 33 complaints lodged with the BBB in relation to Provident Metals in the last three years; 2/3 of them dealing with delivery issues. All complaints have been closed to date.
Many reports of fast, professional, and courteous customer service can be found when researching Provident Metals. Provident Metals has a social network presence, which allows their customers to give public feedback, comments, and advice on their services.
Their blog and FAQ section of their website also helps to give information to those seeking to invest in coins and metals. However, the one drawback to customer service with Provident Metals is that they do not offer a live online chat support feature.
Whether you are new to the coin and precious metal investing scene, or old hat, Provident Metals is an ok choice. With excellent packaging to protect your investments and a plethora of information on their website, they seem take care of their customers.
For me, the pros still didn’t outweigh the cons enough to make me decide to choose Provident Metals for protecting my nest egg. Find out why we recommend Regal Assets as an alternative you can feel safe investing with by reading our full review here.
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